配送ポリシー
Shipping & Delivery Policy
Effective Date: April 25, 2026
At WAVGems.com (WAVGems LLC) , we specialize in secure, fully insured transport for high-value gemstones. We ship to the United States and 26 additional countries worldwide.
1. Handling & Dispatch
- Standard Orders: Loose gemstones are typically processed and shipped within 1–2 business days.
- Custom Requests: If you require a stone to be sent for third-party grading (e.g., GIA) prior to shipment, please allow an additional 10–14 business days. Third-party grading fees are not covered by WAVGems. All stones are verified in-house by our IGS-certified team.
- Order Tracking: You will receive a tracking number via email as soon as your order leaves our facility.
2. Shipping Methods & Rates
United States
We (WAVGems LLC) ship via FedEx, UPS, and USPS Priority Mail.
| Service | Delivery Time | Rate |
|---|---|---|
| Insured Ground | 3–5 business days | [12$] |
| Insured 2-Day | 2 business days | [$28] |
| Overnight | Next business day | [$48] |
Free Shipping: All U.S. orders over $150 qualify for free, fully insured express shipping.
International
We (WAVGems LLC) ship to the following countries via FedEx International Priority or UPS Worldwide Express:
| Middle East | United Arab Emirates (AE), Israel (IL) |
| Europe | Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom |
| Asia-Pacific | Australia, Hong Kong, Japan, Malaysia, New Zealand, Singapore, South Korea |
| North America | Canada |
| Service | Delivery Time | Rate |
|---|---|---|
| Insured Standard International | 7–14 business days | [$45] |
| Insured Express International | 3–5 business days | [$90] |
Free International Shipping: Orders over $400 qualify for free insured standard international shipping.
Note: International customers are responsible for all import duties, customs fees, taxes, and any applicable VAT charged by their country upon delivery. WAVGems (WAVGems LLC) is not responsible for delays caused by customs processing.
3. Security & Insurance
Because we (WAVGems LLC) deal with high-value goods, we maintain strict security protocols on every shipment worldwide:
- Full Insurance: Your shipment is 100% insured by WAVGems.com until it is delivered to your door.
- Signature Confirmation: All orders over $200 require an adult signature. We cannot authorize carriers to leave packages unattended.
- Discreet Packaging: All shipments use plain outer packaging. The words "Gems," "Jewels," or "WAVGems" never appear on the exterior to prevent theft.
4. Shipping Restrictions
- No P.O. Boxes: Due to insurance and signature requirements, we (WAVGems LLC) cannot ship to P.O. Boxes, PMB, or APO/FPO addresses — domestic or international.
- Verified Addresses: To prevent fraud, we ship only to the verified billing address associated with your payment method.
- Restricted Countries: We (WAVGems LLC) are unable to ship to countries subject to international trade sanctions or export restrictions. If your country is not listed in our supported destinations, we cannot fulfill your order at this time.
5. Customs, Duties & Import Taxes (International Orders)
International shipments may be subject to customs inspection and import duties upon arrival in your country. These charges are:
- Determined by your local customs authority
- The sole responsibility of the buyer
- Not included in your WAVGems (WAVGems LLC) order total
We recommend checking your country's import regulations for gemstones before placing an order. WAVGems (WAVGems LLC) will not falsify customs declarations or mark shipments as "gifts" to reduce duties.
6. Inspection & Damaged Shipments
Upon arrival, please inspect your package before signing.
- If the parcel shows signs of tampering or heavy damage, refuse the delivery and notify the driver immediately.
- Contact us (WAVGems LLC) within 24 hours of any delivery issue so we can file a claim with our insurance provider.
- For international orders, please also photograph the package and any damage before refusing or opening.
Frequently Asked Questions
Do you ship to Hawaii or Alaska? Yes! We (WAVGems LLC) ship to all 50 U.S. states, though delivery times to HI and AK may be slightly longer than the continental U.S.
Do you ship to U.S. Territories? We (WAVGems LLC) currently ship to the 50 U.S. states only. We do not ship to Guam, Puerto Rico, or the U.S. Virgin Islands at this time.
Can I change my shipping address after placing an order? For security and insurance compliance, we (WAVGems LLC) cannot change the shipping address once an order has been dispatched.
Will I have to pay customs fees on my international order? Possibly, yes. Import duties and taxes vary by country and are the buyer's responsibility. We (WAVGems LLC) recommend checking with your local customs office before ordering.
My package is stuck in customs — what do I do? Contact us (WAVGems LLC) at WAVGems@Woolseyav.com and we'll do our best to assist, though customs delays are outside our control.
Contact Us
Questions about your delivery?
Business Name: (WAVGems LLC)
Trade Name: WAVGems
Email: WAVGems@Woolseyav.com
Phone: +1(225) 494-9433
Hours: Monday – Friday, 9 AM – 5 PM Central